REFUND AND RETURNS POLICY

Thank you for choosing Fringe Cove. We hope you are satisfied with your purchase. If you are not happy with the items you received, please review our return and refund policy below to understand the conditions and the application process.

1. 30-Day Return Policy

Fringe Cove offers a 30-day window for return requests.

You have 30 days from the date of receipt to request a return. If you wish to return an item or request a refund, please contact us via our customer service email within this timeframe.

To ensure your request is processed promptly, please provide your order number and the reason for the return when contacting us.

2. Return Eligibility

Generally, items eligible for return should meet the following conditions:

The item remains unused and, as much as possible, in its original condition as received.

All original packaging, accessories, and accompanying items are returned along with the product (if applicable).

You can provide the order confirmation email, order number, or other valid proof of purchase.

If the item has quality issues, was damaged during shipping, or is incorrect, please provide a description and photos when contacting us so we can verify the issue and assist you.

For items that do not meet standard return criteria, we will evaluate the request on a case-by-case basis in accordance with applicable laws.

3. How to Request a Return

Please follow these steps to request a return:

Step 1: Contact Us

Send us an email including your order number, the product name, and the reason for the return.

Step 2: Await Confirmation

Our customer service team will review your request and inform you of the next steps and the appropriate return address.

Step 3: Ship the Item Back

Once you receive return instructions, please ship the item back according to the provided guidelines. Do not ship items to an unauthorized address without prior confirmation.

Step 4: Await Review

Upon receiving the returned item, we will inspect its condition and notify you via email regarding the outcome of your refund request.

4. Refund Processing

Once the returned item has been inspected and approved for a refund, we will process the refund according to our standard procedures.

Refunds are typically issued to the original payment method. The actual time it takes for funds to appear in your account depends on the processing speed of the payment service provider, card issuer, or bank.

If a refund has been approved but you have not yet received the funds, please first check the account used for the original payment and verify the status with your bank or payment service provider. If you still have questions, please contact us for assistance.

5. Return Shipping Costs

If the return is due to product quality issues, damage during transit, or the shipment of incorrect items, please contact us to confirm the appropriate return arrangements.

For returns based on personal preference, size selection, or other reasons unrelated to product defects, return shipping costs and related fees will be determined based on the specific circumstances, the terms disclosed at checkout, and applicable laws.

Please confirm the return method with us before shipping the items back to avoid unnecessary costs.

6. Exchanges and Product Issues

If the items you receive are damaged, defective, or do not match your order, please contact us via our customer service email as soon as possible, providing your order number and relevant photos.

We will assist you with returns, refunds, or other appropriate solutions based on the specific circumstances, product availability, and applicable laws.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet entered the processing or shipping stage, we will do our best to assist you with the cancellation. Once an order has shipped, it may not be possible to cancel it directly; however, you may apply for a return in accordance with this policy.

Order cancellations and refunds will be processed based on the actual order status and applicable laws.

8. Contact Us

If you have any questions regarding refunds, returns, or order processing, please contact us using the details below.

Customer Service Email: pendants@fringecove.com

Thank you for choosing us. We value your feedback and are committed to providing clear and convenient after-sales support.