FREQUENTLY ASKED QUESTIONS

Welcome to the Fringe Cove FAQ page. We have compiled answers to common questions regarding products, orders, payments, shipping, and returns/refunds to ensure you have a smooth and enjoyable shopping experience.

1. How do I place an order with Fringe Cove?

You can browse our website, select the jewelry or accessories you like, and follow the instructions on the checkout page to enter your shipping details, choose a payment method, and submit your order.

Please carefully review the items, shipping address, and order total before completing your payment.

2. Does Fringe Cove offer a subscription service?

No. All Fringe Cove products are available for one-time purchase only; we do not offer subscription-based products or automatic renewal services.

Each order is placed and paid for individually by the customer. Purchasing an item will not result in automatic recurring charges.

3. What payment methods are accepted?

Available payment methods are those displayed on the checkout page at the time of purchase.

Payments are processed via third-party payment services. If you encounter payment failures, duplicate charges, or other payment-related issues, please contact us via our customer service email.

4. How long does it take to process an order?

Typically, orders require 1–3 business days for review, order preparation, and dispatch.

Processing times may be extended during weekends, U.S. federal holidays, and peak promotional periods. Please refer to your order notifications for specific details.

5. Which shipping carriers do you use?

Depending on the order, shipping address, and logistics arrangements, we may use the following carriers:

USPS (United States Postal Service)

UPS

FedEx

The specific carrier used will depend on the shipping service selected for your order.

6. How long does delivery take?

For standard shipping within the U.S., the estimated transit time is typically 3–7 business days after dispatch.

If items are shipped from outside the U.S., transit times may be longer. Actual delivery times may be affected by factors such as weather, holidays, customs inspections, and carrier operations.

Please refer to our shipping policy and order notifications for the most accurate information.

7. How can I track my order? If your order includes tracking, we will email you the tracking number or a relevant link once the order has shipped.

You can check the delivery status on the carrier’s official website. Please note that there may be a delay in tracking updates; if so, please check again later.

8. Can I modify or cancel my order?

If you need to change your shipping address or cancel your order, please contact us via our customer service email as soon as possible.

We will do our best to assist you if the order has not yet entered the processing or shipping stage. Once an order has entered the shipping process, it may no longer be possible to modify or cancel it.

9. Does Fringe Cove accept returns?

Yes. You may request a return within 30 days of receiving your item.

Items returned should generally be unused and, whenever possible, include the original packaging and accessories. Specific eligibility for returns is subject to our Return and Refund Policy and applicable laws.

10. How do I request a refund?

Please send us an email including your order number, the item name, and the reason for the return.

Once our customer service team confirms your request, we will guide you through the return steps. After the returned item is inspected and meets the refund criteria, we will process the refund according to our standard procedures.

Refunds are typically issued to the original payment method; the time it takes for funds to appear in your account depends on your bank or payment service provider.

11. Who pays for return shipping?

Responsibility for return shipping costs depends on the reason for the return, the order details, and applicable policies.

If you receive an item with quality issues, damage from shipping, or an incorrect item, please contact us first to determine the appropriate resolution. For returns based on personal preference, shipping costs will be determined in accordance with our website policies and applicable laws.

12. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number, a description of the issue, and photos of the item.

We will verify the situation and assist you with a resolution based on the specific circumstances, product availability, and applicable laws.

13. Is my personal information secure?

We take the security of our customers’ personal information and payment details seriously.

To process your order, we may collect necessary information such as your name, shipping address, and contact details. Payment transactions are processed by third-party payment service providers; we do not store full credit card numbers or CVV security codes on our own servers.

For information regarding the collection, use, sharing, and retention of personal data, please refer to the website’s Privacy Policy.

14. How can I contact Fringe Cove Customer Service?

If you have any questions regarding products, orders, shipping, payments, or returns and refunds, please feel free to contact us via email.

Customer Service Email: pendants@fringecove.com

Please include your order number in your email so that we can better understand your inquiry.

Thank you for choosing us! We look forward to providing you with a pleasant and convenient shopping experience.